Welcome to Trinity Health Ann Arbor, Chelsea, and Livingston Volunteer Services.

Volunteer Orientation Quiz

Mission and Vision

* 1. What is the Mission of the Trinity Health System?

* 2. What are the core values of the Trinity Health System?

Performance Standards/ Customer Service

* 3. List three Service Excellence Standards that you will be able to incorporate into your volunteer work.

* 4. What is the 'process' used in handling customer complaints?

* 5. List the components of the A 4 approach.

* 6. What is Managing Up?

* 7. Where is smoking allowed on the SJMH campus?

Volunteer Guidelines

* 8. Which kiosk will you sign in and out of? Why is it important?

9. If you have a problem in your volunteer assignment whom do you talk to first?

A. Volunteer Manager

D. Parents

B. CEO

* C. Site Liaison

Computer Usage

10. If you have downtime in your area, it is appropriate to play on the computer, do your homework, or use your cell phone.

True

* False

Standards of Dress and Behavior

11. Which of the following is true about the volunteer uniform? (Circle all the apply.)

* A. Must be worn at all times

* C. Needs to be returned when done volunteering

B. Is optional

* D. Is available in the Volunteer Office

12. Volunteers need to wear a volunteer name badge at all times.

* True

False

13. It is appropriate to wear casual wear (leggings and sandals) to your volunteer assignment?

True

* False

Attendance

* 14. What is the procedure if you are unable to come for your regularly scheduled volunteer assignment?

Accident or Illness

15. You should come to volunteer even if you are not feeling well.

True

* False

* 16. If you are involved or observe an accident while on duty, what is the one thing you should do?

Confidentiality

17. If you see a patient at the hospital that you know. Who do you tell?

A. Everyone

B. Your family

* C. No one

D. Your liaison

Organizational Integrity

18. Who could you contact if you saw an employee doing the wrong thing? (Select all that apply.)

* A. Integrity Line 1-866-477-4661

* C. Local Integrity Officer (Ruth Shantz)

B. Your family

* D. Your Liaison

Termination

* 19. List the four steps for terminating your volunteer service.

Infection Control/Handwashing

* 20. The single most important thing you can do to prevent the spread of infection is to

21. Standard precautions means avoiding contact with blood and other body fluids of all patients.

* True

False

* 22. Name 4 times when you should wash your hands while volunteering?

Back Safety

* 23. List three proper body mechanic techniques.

Chemical Hazards/ Right-to-Know

24.

* gives you information about hazardous chemicals you may come in contact with.

Wheelchair Transportation

* 25. What is the most important safety procedure you must always do when a patient is getting into a wheelchair?

Emergency Codes/ Fire Safety

26. For all emergencies you would dial

* on any phone and explain the emergency and location.

27. Match the code designation with the emergency:

A.Code Blue
B.Code Pink
C.Code Yellow
D.Code Red
E.Code Teal
F.Code White

Fire

Security Assistance

Infant Child Abduction

Disaster

Cardiac Arrest

Patient elopement

28. Name four emergencies that do not have codes.

Customer Interactions

* 29. List three tips for interacting with patients:

* 30. What do you do if you suspect a patient is abused/ neglected or exploited?

* 31. What does AIDET stand for and why is it important for volunteers to know?

By signing below, I confirm that I have read, understand and agree to abide by the Trinity Health polices and procedures.

* First name

* Family/last name

* E-mail

* Application date